Privacy policy

Last Updated: May 21, 2026

At Tactile Atelier (operated by Tactile Fine Arts LLC), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your data when you visit our website, make a purchase, or use our related art services (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree, please do not access or use our website.

1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies or can be reasonably linked to you. This includes:

  • Identifiers & Contact Details: Your name, shipping address, billing address, phone number, and email address.

  • Payment Information: Secure payment card details and transaction history (processed through encrypted, PCI-compliant payment gateways).

  • Account Credentials: Usernames, passwords, and security hints used for account authentication.

  • Commercial Information: Records of artworks viewed, items added to your cart/wishlist, and purchase or return history.

  • Technical Data: IP address, browser type, device identifiers, and information about how you interact with our website, collected via cookies and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

We use your personal data for legitimate business purposes, including:

  • Fulfillment: Processing payments, managing orders, arranging secure shipping, and handling returns or exchanges.

  • Communication: Providing customer support, responding to inquiries, and sending order updates.

  • Personalization: Enhancing your shopping experience by remembering your preferences and displaying relevant content.

  • Security & Fraud Prevention: Monitoring for potential risks, authenticating accounts, and ensuring a safe transaction environment.

  • Marketing: Sending promotional offers or newsletters (only with your consent), which you can opt out of at any time.

3. DISCLOSURE OF INFORMATION

We do not sell your personal information to third parties. We only disclose your data in the following scenarios:

  • Service Providers: We share data with trusted partners who perform services on our behalf, such as payment processors (e.g., Shopify Payments, PayPal), shipping carriers (e.g., FedEx, UPS, DHL), and marketing tools.

  • Business Operations: To our hosting provider, Shopify, to maintain and optimize our e-commerce platform.

  • Legal Compliance: If required by law, we may disclose information to comply with a subpoena, court order, or other legal processes, or to protect the rights and safety of our company and customers.

4. OUR RELATIONSHIP WITH SHOPIFY

Tactile Atelier is hosted on the Shopify platform. Shopify collects and processes your personal information to provide us with the tools necessary to sell our artwork. Your data may be stored through Shopify’s data storage and general applications. For a deeper understanding of how your information is handled by the platform, please review Shopify’s Privacy Policy.

5. COOKIES AND TRACKING

We use "cookies" to improve site functionality and analyze web traffic. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our store, such as the shopping cart.

6. YOUR DATA RIGHTS

Depending on your residency (such as California or the EEA), you may have the following rights:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct any information you believe is inaccurate.

  • Deletion: The right to request that we erase your personal data under certain conditions.

  • Opt-out: The right to unsubscribe from marketing communications via the "unsubscribe" link in our emails.

To exercise these rights, please contact us at info@tactileatelier.com.

7. DATA SECURITY AND RETENTION

We implement industry-standard administrative, technical, and physical security measures to safeguard your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. CONTACT US

If you have questions, concerns, or wish to file a complaint regarding your privacy, please contact our Data Privacy team:

  • Company: Tactile Fine Arts LLC

  • Address: 127 W Hargett St, Ste 301, Unit 325, Raleigh, NC 27601, USA

  • Email: info@tactileatelier.com

  • Phone: +1 (213) 290-6820

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

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